What information we collect, use, and why: We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Lawful bases and data protection rightsUnder UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your dataOur lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
How long we keep information: We retain customer booking information and transaction details for a period of 6 years following the end of the financial year in which the transaction occurred. This is required to comply with our statutory obligations for tax and accounting record-keeping under HMRC guidelines, and to defend against potential legal or contractual disputes. Data is securely stored within our third-party booking processor, FareHarbor, and is reviewed periodically.
Who we share information with: Data processors: FareHarbor This data processor does the following activities for us: They manage the booking system for our online classes.
Sharing information outside the UK: Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Organisation name: FareHarbor Category of recipient: Online Booking Platforms / Software Providers Country the personal information is sent to: The Netherlands How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge) Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Organisation name: FareHarbor Category of recipient: Online Booking Platforms / Software Providers Country the personal information is sent to: Worldwide How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge) How to complain: If you have any concerns about our use of your personal information, you can make a data protection complaint to us: Email:[email protected]
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint